FAQ - Frequently Asked Questions
Find all the answers to your frequently asked questions here.
Press on nails
How to apply Press-On Nails?
Each kit contains a pair of false nails, gel pads, a file, and a cuticle pusher. All you need is:
- Clean your nails with the alcohol wipe
- Push back cuticles
- Lightly file the surface of the nail
- Apply the gel pad, then the false nail, pressing firmly for 30 seconds.
How long do false nails last?
It depends on your nail type and routine. With proper application, press-on nails can last between 3 and 7 days with gel pads (and up to 2 weeks with glue, if you use it).
Can Press-on Nails be reused?
Yes! Our false nails are reusable as long as you take care of them and use gel pads that don't leave any residue.
How to remove false nails?
Nothing could be simpler! 🪄
Use the flat side of the wooden stick to gently lift the false nail.
Using the pointed end, remove the remaining Gel Pads from the capsule or your press-on.
💡 No pain, no residue!
Will the false nails fit me?
Of course! Each kit includes a wide selection of sizes, from thin to wide, with up to 32 tips, ensuring a perfect fit for all nail shapes.
Is it safe for my nails?
Yes, our kits are designed not to damage the natural nail: no need for aggressive sanding or chemical glue.
Are false nails suitable for bitten nails?
Yes! We have models specially designed for short nails, with short square and short round shapes. Their design guarantees excellent hold, even on bitten nails.
What are the delivery times and costs?
Deliveries take an average of 2 to 5 business days within France. Free delivery for orders over €40. See the "Delivery" page for more details.
What payment methods are accepted?
We accept: Credit card, Visa, Mastercard, PayPal, Apple Pay and Shop Pay.
What should I do if my package is lost?
Contact us at info@theinstantnails.com with your order number. We'll offer you a quick solution (refund or resend).
Can I change or cancel my order?
If your order hasn't shipped yet, please contact us as soon as possible. Once shipped, it cannot be changed.
Can I return the false nails if they don't suit me?
Of course! You have 14 days to request an exchange or refund, whether it's for an error in size, color, or any other reason.
Need help?
Our team is here to help! Contact us via our customer service or at info@theinstantnails.com
Delivery methods
What delivery methods are available?
We deliver worldwide , with several options depending on your address.
📦 In France:
(2 to 3 working days): €4.49
(3 to 4 working days): €4.49
(1 to 2 working days): €12.99
🎁 Free delivery from €49 purchase (standard & relay).
🌍 Internationally:
Fees and delivery times are automatically adjusted according to your country at the time of payment.
📦 All orders placed before 1 p.m. (French time) are shipped the same day.
How do I choose my relay point?
As soon as your payment is validated, you will be redirected to a page to choose your relay point .
If you haven't done so by then, don't worry: you'll receive an email to select it.
🛍 Delivery via Mondial Relay .
Do you ship worldwide?
Yes , The Instant Nails delivers your express manicures wherever you are .
How long does it take for my package to be shipped?
All orders validated before 1 p.m. are prepared and shipped the same day .
⚠️ During launches or restocks, delivery times may be slightly longer.
Are there customs fees for international orders?
If you are ordering from outside the European Union , customs charges may be applied by your country.
These costs remain the responsibility of the customer.
Payment methods
What payment methods are accepted?
At The Instant Nails , you can pay securely by credit card, PayPal, Apple Pay or Shop Pay .
Can I change or cancel my order?
Yes, as long as your order has not yet been shipped .
Contact us as soon as possible at hello@theinstantnails.com with your order number.
As our shipments are fast, it is important to notify us immediately in the event of an error.
Is payment secure?
Yes, all payments are 100% secure thanks to our SSL encryption system. Your bank details are never stored. You can order with peace of mind. 🛡️
Can I pay from my phone?
Absolutely! Our website is mobile-friendly. You can easily pay for your order via Apple Pay , Shop Pay , or your credit card directly from your smartphone.
Do you offer payment in installments?
Not at the moment, but we're working on it! In the meantime, we recommend using PayPal , which sometimes offers deferred payment options depending on your account.
Returns & Refunds
Do you offer refunds?
A refund can only be issued if the product is defective or damaged upon receipt .
In this case, send us an email with your order number + photos to hello@theinstantnails.com .
⏳ Once the return is validated, the refund will be made to the initial payment method within 5 to 10 working days .
Can I return my order?
For hygiene reasons, we do not accept returns once the order has been delivered, unless the product arrived damaged or has a defect.
If this is the case, please contact us within 7 days of receipt at hello@theinstantnails.com , with supporting photos. We will find a quick solution. 💅
What if I change my mind?
Unfortunately, we cannot accept returns for simple change of mind , as our products are related to hygiene and personal beauty.
What if my package is lost or damaged during delivery?
If your package is declared lost or arrives damaged , contact us as soon as possible.
We will open an investigation with the carrier and get back to you with a quick solution (return or refund if eligible).